Shipping Information

We ship all our smart home products directly from our warehouse in California. Orders are typically processed within 1-2 business days. You will receive a tracking number once your order has shipped.

Shipping Costs

We offer free standard shipping on all orders over $60 within the United States. For orders under $60, a flat rate of $15 will be applied. Expedited shipping options are available at an additional cost.

Delivery Times

Standard shipping typically takes 3-7 business days. Expedited shipping options are available for faster delivery.

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Our Return Policy

You have 30 days from the date of delivery to return your items for a full refund.
Most items are eligible for return, provided they are in their original condition and packaging. Some exclusions may apply.
To start a return, please contact our customer support team with your order number and reason for return. We will provide you with a return shipping label.
Return shipping is free for defective items or items damaged during shipping. For other returns, the customer is responsible for return shipping costs.
Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Shipping FAQs

Find answers to common questions about our shipping options, delivery times, and policies for smart home products at Annechua.
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We offer free shipping in the US for orders over $60, and a flat rate of $15 for orders under $60.
Delivery times vary by location, typically 3-7 business days within the US.
Yes, once your order ships, you’ll receive a tracking number to monitor your delivery status.